Problem with video driver?

runningguy

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Submitted by runningguy on March 2, 2008 - 6:20pm.

A while back I had to re-downlaod windows xp and my sound didn;t work after that, but I fixed that. Ever since then something has been wrong with my video driver. When I try to play a game I get this error message.

There was an error while initializing your video card.

PLEASE DO NOT FILE THIS ERROR AS A BUG!

Video Driver: Intel(R) G965 Express Chipset Family

Initializing Direct3D...
Your system is reporting that Direct3D hardware acceleration is not available. Please obtain an updated driver from your video card manufacturer.

Initializing OpenGL...
Your system is reporting that OpenGL hardware acceleration is not available. Please obtain an updated driver from your video card manufacturer.

Any ideas on what's wrong or how I can fix this?

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ArchiAngel

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Re: Problem with video driver?

March 11, 2008 - 7:16pm

runningguy wrote:

A while back I had to re-downlaod windows xp and my sound didn;t work after that, but I fixed that. Ever since then something has been wrong with my video driver. When I try to play a game I get this error message.

There was an error while initializing your video card.

PLEASE DO NOT FILE THIS ERROR AS A BUG!

Video Driver: Intel(R) G965 Express Chipset Family

Initializing Direct3D...
Your system is reporting that Direct3D hardware acceleration is not available. Please obtain an updated driver from your video card manufacturer.

Initializing OpenGL...
Your system is reporting that OpenGL hardware acceleration is not available. Please obtain an updated driver from your video card manufacturer.

Any ideas on what's wrong or how I can fix this?

Did you totally reformat your hard disk?

If not then

1) Right Click on My Computer and left click on Properties

2) Left click on Hardware

3) Left Click on Device Manager

4) Double left click on Display adapters

5) right click on Intel G33 Express ChipSet ChipSet (or simular name) and left click on properties

6) Left click on "driver" tab

7) left click on update driver buttong

8 ) Let the manager automatically look for software and click on next button

With any luck the computer should find the last(newest) driver you were using and install it

If not, then you will need to go to the Dell site and search for the newest driver which is 7.14.10.1322 and was released on 8/27/07

It should also be noted that Directx's, Flash Player's, and Java's current version also have to be re-installed every time you re-install Windows.

A game that doesn't start or does start but runs really slow is a sign that Directx is out of date.

In fact you may want to check to make sure you have Directx 9.0 installed before updating the Video Driver, and the current Flash Player if the game is flash based (and/or Java if game is Java based)

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runningguy

GuGee Since: 30-Dec-2007
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Location: america

Re: Problem with video driver?

March 12, 2008 - 7:43pm

When I download that updated driver (7.14.10.1322), it says "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the Computers manufacturer. Setup will exit." The current driver I have is Intel (R) G965 Express chipset family, and the number under the driver in properties is 6.14.10.4704, so clearly it's out of date. Also, in my device manager, it has the Intel (R) G965 Express chipset family twice, once with a yellow exclamation point, if this means anything. Any ideas on how to be able to download the new driver?

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lestat100585

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Re: Problem with video driver?

April 4, 2008 - 3:55pm

Sometimes if theres multiple installations of the same hardware it can cause conflicts... (this is especially true with networking), You said that there are two chipsets installed showing in your device manager, you might want to uninstall one of them by right clicking it in the device manager and selecting uninstall...

Even if it does not solve the problem it will at least eliminate a potential one...

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runningguy

GuGee Since: 30-Dec-2007
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Location: america

Re: Problem with video driver?

March 2, 2008 - 7:27pm

I'm horrible with this stuff, this is the url foambrush sent me

http://support.us.dell.com/support/downloads/download.aspx?c=

us&l=en&s=gen&releaseid=R131811&formatcnt=1&libid=

0&fileid=175043

I downloaded that and it still doesn't work. Is that what you were talking about because I searched the service thing and found nothing.

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Hot2na

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Re: Problem with video driver?

March 2, 2008 - 7:20pm

then go to the dell website, under service, and type in the express service code 17597440945 you listed. it will bring up all of the drivers for that computer. then, select the integrated graphics driver update.

Tuna...the other white meat!

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smartmom

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Re: Problem with video driver?

March 2, 2008 - 6:39pm

Those are Motherboard drivers that you should update. You will find the drivers on the site where you bought computer from or from the MB vendor.

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runningguy

GuGee Since: 30-Dec-2007
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Re: Problem with video driver?

March 2, 2008 - 6:44pm

So that would be on the Dell website, but I don't really know what kind of computer this is otherwise. Maybe you could help, this is some of the computer info that I found on it.

Dell DM061

Service Tag

83128C1

Express Service Code

17597440945

Processor

Intel(R) Pentium(R) D CPU 2.80GHz

Processor Speed

2.73 GHz

Memory (RAM)

1024 MB

Operating System

Microsoft Windows XP Professional

Operating System Version

5.1.2600

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runningguy

GuGee Since: 30-Dec-2007
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Last Seen: 07/03/2008 - 5:29pm
Location: america

Re: Problem with video driver?

March 2, 2008 - 6:33pm

I don't know, how do you do that?

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Hot2na

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Re: Problem with video driver?

March 2, 2008 - 6:38pm

here is the file on the intel website. download and install following the instructions per their page:here

Tuna...the other white meat!

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Hot2na

GuGee Since: 30-Jan-2007
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Last Seen: 07/05/2008 - 4:46pm
Location: clear tropical water of course!

I am: TunaLicious

Re: Problem with video driver?

March 2, 2008 - 6:31pm

have you downloaded the latest video driver from the intel website and installed it.

Tuna...the other white meat!

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