What could possibly go wrong with a new Apple iMac Core Duo?
Note: Scroll to the bottom of the page to read user comments or to post your own comments for Kent
There is a post over at Scott Moschella's Plastic Bugs" blog from a user named "Kent" who has recently made the switch from Microsoft Windows XP to a new, Intel based Core Duo iMac running Apple OS X Tiger 10.4.4. In the post, "Kent" explains that he is .. well.. frustrated. Although technically, he hasn't really "switched" because he's never owned a PC - he does use a Microsoft Windows XP computer at work every day - so I guess you could call him a "Windows XP User".
Well..Here's the thing. I know Kent.. I work with Kent, and it WAS ME that twisted poor frustrated Kent's little arm and forced him to purchase that awesome, fast, new Core Duo Macintosh iMac.. So I have to admit, I'm feeling a bit guilty about his current level of Mac frustration. In my own defense, I still say that "Kent" is far better off with his iMac than he would be with a new Windows PC as far as frustration goes. And, I've already offered to buy that Intel Core-Duo iMac from Kent if he really doesn't want it anymore. So here, posted with personal permission from "Kent", is his post from Plastic Bugs.com
I miss my windows. What was I thinking? I’m a new switcher with the new Intel core dual. I didn’t realize that I can’t print, nor view nearly all web videos, nor enjoy any windows media platform, nor copy and send a file without it trying to go through .mac…and where the Hell is “right click”? |
Kent - Redefined
I am going to take a moment to officially re-define Kent. I stated above that Kent uses Microsoft Windows and is now an Apple 'Switcher'. But after further consideration, I think it's best that we label Kent as a 'new Apple user'. True, Kent does sit in front of a Windows XP PC all day long at work. But Kent's XP experience is limited to Microsoft Outlook, and some fancy program that he uses to define right-angles and sine-waves (or, something fancy that has to do with his job). Mundane things such as the Control Panel, adding printers, even screen saver settings are all removed or automatically pushed to his PC. Because Kent's Windows knowledge and experience is so limited, I think new Apple user is a more accurate way to describe him.
Do you want to help Kent with his new Intel iMac?
If you have any comments or suggestions for sad little Kent, feel free to post them at the bottom of this page.
We'll post updates on Kent's iMac 'nightmare'
I will continue to post updates on Kent's progress with his new iMac. Check back for updates on the I hate my new Macintosh iMac soap opera.
- Kent update: 2/16/06 The drivers and software for Kent's new Epson printer would not install. On our advice he called Epson who confirmed that the drivers that shipped with the printer would not run on a new Intel iMac. Epson pointed Kent to their website where he downloaded a new driver and successfully installed it. The only problem: The new Epson drivers for the Intel iMac lack a few capabilities. Luckily, Kent doesn't care about these particular features. As soon as Kent forwards his 'official' review on installing and configuring his Epson printer we'll post it.
- I hate my new iMac update: 2/18/06 I haven't spoken with Kent for a couple of days. I hope he's not still angry at me for forcing him to buy that iMac! I doubt it - I know that deep down he loves that Jay-Leno-chinned white beauty. The last thing he mentioned to me the other day was that he was going to buy a "How To Use OS X Tiger" book. That should help him with his learning curve quite a bit (maybe then he'll realize that you spell Mac, 'Mac' and not 'MAC'). I know too that he was struggling getting Flip4Mac to install. I looked it up last night and I think he needs to get the 10.4.5 update to fix that. That should knock one more thing off his "I hate my new iMac" list.
- 2/19/06: I've gotten several emails and offers of help for Kent which I've forwarded to him. As soon as I hear from him I'll post his status.
- 2/20/06: Apparently Kent's "I hate my new iMac" story has been posted in several elite Mac or OS X user groups and forums. I've read thru some of the posts about Kent and I'm rather surprised at the level of arrogance that many Mac users display when 'ranting' about poor, helpless Kent. I guess many of these users forget the first day they sat in front of their very first Mac. Although I agree that using a Mac is far more simple than using Windows, if a new Mac user such as Kent is not aware of what/how/where to change or fix something, the Mac is not going to automatically do it for him. Kent has a lot of reading to do in his new "Using OS X" book, but unlike me, and probably many of those arrogant Mac users in the forums, Kent does have a life, and actually spends time away from his new iMac! Kent promises me another update on his "big list of problems" soon.
- 2/22/06: I finally got the promised update from Kent. He's still having a few problems, but things are getting better. I'll see if I can help him with his remaining problems, but since I too am new to the Mac world, I may not be of much help. One other note: Even though Kent praises our website for helping him, virtually all of the help has come from readers that I've forwarded to him. Also remember that Kent has a sense of humor, so take his sarcasim with a bag of salt.
Dear GrownUpGeek, The suggestions that you gave me to implement my new Epson printer (R340) into my new iMac-Intel-core-duo have changed my printing world. Thanks to you, not only can I print from my new iMac, but the speed, quality and ease are almost mind boggling. My new Mac can actually talk to my Epson printer - who knew? As a new Mac user (switcher) I am enjoying my large learning curve though, I must say, you guys at GrownUpGeek have made my transition to Mac a bit easier. Still frustrated? Yeah, a bit. There are issues that remain so I'm wondering if you have suggestions for my next hurdle. My Windows based PC will play anything - Mac won't. I mean, video clips that are sent to me, news footage from news websites and even little, animated jokes with other cool stuff. My new iMac (Intel core duo) can't interpret most of these things which makes me feel as though the world is passing me by - with a smirk. By your suggestion, I downloaded WMP and some things will play but most things it will not. This makes me hold Bill Gates in high regard. I've never had problems playing stuff on His Windows OS. Someone sent me a commercial made on a Mac for a Mac and I was able to view it on my Windows PC but not on my new Intel core duo - Surprise, surprise! There are times when I want to view a video clip from a news site (is that what we're calling it?) and Mac downloads it to my desktop, I double click on it and it opens iTunes. What the #&%&? It won't play, it just sits there. Yes, this makes me want my Windows back because there are many interesting and enlightening clips out there that Mac has decided to bar me from. I'm a hostage to Apple and I can only see what Steve Jobs will allow me to see - and I'm not even Chineese! (Google humor). Maybe if I ask Mr. Jobs nicely he will allow me, and other switchers, to actually join the online world. Then again, Apples have been known to be rotten. --KentKent's gripe about "playing stuff" refers to a problem he's now having displaying
activeX 'things' in Safari. I havn't looked into this yet, but if anyone can tell me how to get Active Xmultiple animated GIF's in Safari, I've Google'd this and I havn't found a solution. If you know of a fix or workaround please email me! It seems that he's also having trouble playing some WMP files on Windows Media Player .. Some play, others don't. - 2/24/06: This morning Kent told me he was actually becoming happy with his new iMac! He was able to watch his Windows Media Player video after doing the software update and getting Flip4Mac installed and the issue with viewing animated GIF's turned out to be a Yahoo Webmail issue not related to OS X at all. He's still having trouble with his new Epson printer. It supposed to be able to print directly on CD's/DVD's but when he tries to print, he gets a message that CD printing is not supported. He called Epson who instructed him to install yet another update, but when he went to download the update from the Epson website, it wasnt available! Kent understands that this is an Epson problem and not really an Apple problem. I also passed along a suggestion that many readers have emailed to me: Join an online user group! I'm pretty sure that Kent is beginning to see the light! Hopefully Kent's next update (the last?) will be more about how he loves his new iMac instead of hating it.
- 6/3/08: I haven't spoke with Kent for a while so today at work I asked him how things were going between him and his iMac. "I love my iMac!" he (nearly) shouted. I talked Kent into posting an update himself, which you can read here: Now I Love My iMac!

Re: I hate my new Apple Macintosh iMac!
I agree with Kent, I find our new Mac a bit hard to get along with also. I know that I am the problem and I will just have to work it out. I can't open zip files or obviously .exe files ( windows ), can someone please tell me what to download so that I can use them.