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Does Apple send out refurbished ipods if mine was still under warranty?



chelywinters
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Submitted by chelywinters on February 28, 2007 - 8:41am.

My ipod video had a hardware problem (not recognizing a usb cord) and I had to ship it directly to Apple for repair. I live in a small town and the nearest Apple store is 4 hours away. This alone sucked because not only am I without my ipod, Apple made me pay for shipping ($32 plus tax).

I called to check on the status and the message said that a hardware problem was diagnosed and Apple will be sending a different ipod to me shortly. Whis does DIFEERENT mean? A brand NEW ipod? Or someone else's refurbished one?

UGH, I'll have to recreate all of my playlists, podcasts, etc. Good thing I backed up all my music. Sad

‹ Vista My iPod Nano ›


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elleoelle
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Re: Does Apple send out refurbished ipods if mine was still unde
March 27, 2007 - 8:17am

I doubt they'd send you a refurb, but you never know. I had some issues with my new 60gig video iPod and they couldn't be more helpful at the Apple store. The guy played with it for about 5 mins and I went home with a brand new one, no charge.

Even though your store is 4 hours away, it might be worth it next time to make the drive. Sure it costs you more than shipping for gas to get there, but you could have a brand new one by now. They may have been able to just fix yours there, too, while you watched. Depending on the kind of iPod you have, Nano vs one of the pricey video ones, it might be worth the drive from now on when something comes up. If a refurb is your concern, I was told they don't keep refurbs at the actual stores.

Fingers crossed for you that you get a brand new baby back!



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