Another problem with my Dell laptop...



lctlct
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I'm getting the blue screen and did a diagnostic test.

DST Short Status Test FAIL
Error code 1000-0146

I know this means my hard drive failed. But how can I restore it to factory setting?

(I'm sure I'll be losing all my stuff but this has happened before so I have all of it backed up already.)



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ArchiAngel
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Re: Another problem with my Dell laptop...

lctlct wrote:
I'm getting the blue screen and did a diagnostic test. DST Short Status Test FAIL Error code 1000-0146 I know this means my hard drive failed. But how can I restore it to factory setting? (I'm sure I'll be losing all my stuff but this has happened before so I have all of it backed up already.)

Sounds like a Boot sector corruption.

It is always a risk when you "Cold Start" your computer  (Turn it on)  which is why Ideally you should never turn a computer off.....Especially Dells which tend to have a problem trashing their boot sector with the way their power center is wired together (Actually can hear a "power surge" as you power up a Dell) so that they "flash yellow" if something is not connected and "flash green' yadda,yadda,yadda.

You can try Using a Floppy Boot disk or CD boot disk  to bypass the corrupted boot sector and use the boot disk to restart your  Computer  when you do a Windows update if it still needs it, though it is likely once windows loads it will repair the corruption before rebooting by updating the data..

 

Mom has a Dell and she insists on turning it off  to "Save Power" and always needs me to untrip the Circut breaker which always trips when she "Cold Starts" her  Dell making it "flash Yellow' and unoperatable with it's hard disk just spinning and spinning a few seconds before it just dies and loses all power....lol (Could be worse, she could blow out the Electric on that side of the house or start a fire with the way the Dell Surges)



jp
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Re: Another problem with my Dell laptop...

if you're under warranty, call them and give them the error and they will replace your hard drive because it is a physical hardware problem. if you're not under warranty, you can decide if the price of a new hard drive is worth it to you. restoring to factory settings will not fix the hard drive since it is physically failing. depending how much of it has failed and where it has failed, it may still be operational for awhile but will likely get worse until it won't operate at all. 

now, having said that, if you don't want to replace your drive but you do want to restore your software to factory original, there is an easier quicker way to do so than using the software disks.  this will only work however if you have not deleted the original dell installed restore partition on your hard drive and if this section is not damaged by the hardware failure.

what you do is reboot your computer and when the message appears to press F2 for setup or F12 for boot menu (or whatever the similar message is on your computer) you need to press Ctrl and F11 at the same time. you only have a brief time to press this - only when the setup/boot menu message is on screen for a second. if you still have your original dell installed restore partition, this will bring you to the dell restore program which will bring your software into original condition in a matter of approximately 10 minutes instead of the hours it takes to do through the CDs. as you said you know, this WILL ERASE ALL DATA AND ALL YOUR FILES from your hard drive so make sure your backup is current and includes all settings/drivers/anything else you want to save in addition to your personal files.



lctlct
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Re: Another problem with my Dell laptop...

I just had my hard drive replaced for this same problem not even 4 months ago. And I'm not under warranty anymore. Any idea what the problem could be? I assume the life of a hard drive is longer than 4 months. I take good care of my computer.

I'm never buying a Dell again. heh



jp
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Re: Another problem with my Dell laptop...

did they replace the drive with the same model as your previous drive? sometimes a particular model drive has a bad batch. your new drive probably only had a 90 day warranty, which would be up now, but you should check just in case.

does your computer get overheated? the two main causes of hard drive failure on new drives is bumping/jostling/etc while the drive is in use and overheating. so the two things to watch out for are to make sure not to move your computer while it is reading or writing to the drive and to make sure that there is proper ventilation/cooling of your computer. make sure the fan(s) are working and the vents are not blocked - for example don't leave it for long on your couch or even your lap unless it is raised enough for air to get under it. and make sure dirt and debris are not getting inside. when i worked as a pc technician, you wouldn't believe the things i would find inside computers when i took them apart - including things that used to be alive....

ok, since you probably are not going to get a new drive, the one thing you can do is try to make sure data is not written to the bad parts if you have bad sectors. (you may or may not have bad sectors - the error you gave just means hard drive failure, not necessarily the type of failure). have you run chkdsk yet? you can run this from a DOS prompt but the easiest way to run it is to do this:

open up My Computer and right click on your hard drive (if you have multiple partitions C: D: E: or whatever, do this for each partition of your hard drive). click on Properties and then the Tools tab. under Error Checking, click Check Now. a box will open up and make sure you check both boxes under the Check Disk options and then click Start. you will get a message asking you if you want to start chkdsk when your computer restarts. click Yes. reboot your computer and let it run uninteruppted. there are 5 passes it needs to make of different checks so it may take awhile depending on the size of your drive. when it is done it gives a short report of any errors and corrections made, but it scrolls by quickly so you may not be able to read it. however don't worry if you miss it. here is how to find the report when you reboot into Windows again:

go to Start - Settings - Control Panel - Administrative Tools - Event Viewer. in Event Viewer click on Application. under the Source column, look for Winlogon. when you find a winlogon entry double click it and a properties box will open. the log results of the chkdsk will be in the description field. there may or may not be a few Winlogon entries so you may have to click on more than one to find the chkdsk one but it doesn't take long.

if you had bad sectors (and you clicked those boxes i mentioned) then chkdsk will label those sectors to no longer be written to. this should help stabilize your operating system. since sectors may continue to go bad on a failing drive, you should run this occasionally to see if that is happening and to make sure the newly bad sectors are not used. this also helps you determine how quickly your drive will fail. at first it may take awhile for new bad sectors to show up and then you may get them more frequently. when you start getting significant quantities of bad sectors, you know to replace your drive right away.

like i said, you may not even have bad sectors but you will find out by doing the above. if that's not the problem, there are lots of drive diagnostic utilities you can download. i don't off hand have a suggestion for one - different ones seem to work better for different brands of hard drives - but you can google your hard drive and diagnostic utilities and find out for yourself. ok, hope this helps you.



Niebr
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Re: Another problem with my Dell laptop...

To restore to factory setting, you need to reformat it, yes you will lose everything on your harddrive, get the dell startup disk (if you have it) pop it in, and from there you should be able to get to the recovery console, and from there, reformat your harddrive, thats all i know, someone else may be able to give you better detail or a better way around this,

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